Our partners are pioneering global technology leaders, our solutions are implemented through a nationwide network of specialist installation, 24/7 servicing, support and repair services.
Why Choose Herbert?
Herbert has been working with the UK’s leading Retailers for decades and has established a reputation for business need analysis – demonstrated by our capability to accurately and independently match solutions, hardware and services to requirements. Thousands of mobile devices are currently implemented and supported in the UK.
Our Customers describe us as ‘someone we can trust’, and we are consistently awarded repeat business as a result of our superb performance. Our in-depth expertise and excellence in the application of technology to improve business processes is reflected by our Platinum Partner status with some of the world’s leading technology pioneers. Independence provides confidence to our Customers that we will recommend the most appropriate products – and can provide support to them throughout the lifecycle, throughout the UK. Our skill in leveraging these relationships brings our Customers the best combination of reliable service and implementation together with the latest technology.
Design, Testing, Implementation and Support
Herbert has a long established reputation for ‘Making it Happen’, designing, integrating and testing IT based solutions, and a wealth of experience in managing nationwide rollouts, device configuration, deployment, training and on-site servicing of equipment and software. Herbert have a deep commitment to solving customers needs with a 97% first time fix and 2.7 hours average call-to-fix times. Project Managers are routinely embedded in the Customer’s organisation for additional support.
Trust and Credibility
Herbert was established 250 years ago in London, and is a privately owned business employing 173 staff from all over the UK, who either work at our Head Office near Cambridge or form part of our engineering teams based around the UK.
Our 250yr heritage is testament to our commitment to our Customers, demonstrated by our widely-recognised Implementation, Help Desk and Support skills that provide leading UK organisations with a service they can rely on.
Herbert was one of the first to achieve ISO9001 accreditation back in 1986, and this reflects both our reputation for being at the forefront of business developments and, importantly, our dedication to delivering quality to our customers. We also operate in accordance with ISO 22000 and adhere to most of the ISO14000 environmental accreditation – our success in this area is borne out by awards in both 2009 and 2010 for environmental achievement. We were also the first GS1-accredited company in the UK Healthcare sector, confirming our barcode software credentials.
Established 250 years
We celebrated our 250th anniversary in 2010, John Wood having started trading ‘at ye Angel & Scales ye corner of Queen Street’ in Watling Street, London’ in 1760.
Thanks to a grant from the Young Roots programme of the Heritage Lottery Fund, a project was initiated to make the Herbert collection of products and documents, together with memories of its staff through the ages, available to a much wider audience through the creation of a Herbert History website.
For more information on our history, please visit our History website