We all know that using the wrong tool for the job can seriously hinder productivity. The mobile workforce at Severnside Housing were doing just that; using non-ruggedised consumer PDA devices, which were then installed with Capita housing management software for mobile workforce management and productivity. These PDA devices were ageing, unreliable, running slow, prone to damage when out in the field, and did not represent the best tool for the customer experience that Severnside Housing expected tenants to receive.
Severnside Housing is actually one of Shropshire’s largest social landlords, and currently owns and maintains more than 5,300 homes in Shrewsbury and the surrounding areas. They are a not for profit company that exists to provide affordable housing and services to support the tenants who live in their homes.
Herbert recently stepped-in, helping Severnside Housing with the specification, trial and final roll-out of the new Honeywell Dolphin D6000, to ensure maximum workforce productivity and a dependable customer experience. Following a detailed review of business operations and requirements, Herbert detailed the significant productivity gains that could be achieved with the new and fully ruggedised Dolphin D6000 Scanphone. This Honeywell device fully facilitates and streamlines mobile workforce activity, and crucially, is easy to operate by staff with a proven reliability record, whilst being more than capable of running Capita housing management software. The Capita Housing solution is a system designed to manage all aspects of social housing, aiding increased efficiency, and of course an enhanced customer service, by facilitating easier access to information, thus allowing flexible service delivery.
Ian Pritchard, IT Manager at Severnside Housing said: “Herbert provided us with an excellent service throughout this project. They gave us loan devices and honest independent advice on our options and when we decided on the device we wanted, they sourced it for us at a very good price and deployed. I would have no hesitation in using them again in the future.”
Honeywell is one of the World’s leading mobility device providers, and has worked with Herbert for many years, aiding operational business efficiency within businesses such as Severnside Housing. As a result, Herbert is a Top Level H1 Partner and is ideally placed to help organisations with the specification, rollout and on-going management and servicing of mobile workforce solutions.