Herbert is committed to delivering reliable quality products and services to our customers in a timely and effective manner. The company has an established company-wide continuous improvement process which runs throughout the supply chain ensuring that our processes, product and systems are optimised to deliver the best possible performance in the most cost effective manner. The improvement process is based on a Total Quality approach which utilises a combination of the best elements of the Juran, Demming and Crosby methodologies ensuring business decisions are fact based, focused at the required areas, and co-ordinated and implemented so that our customers and ourselves get maximum benefit.

Continuous Improvement is encouraged and supported throughout the business from Senior Management down with all personnel trained to perform their functions within a team environment and to constantly look for process and quality improvement and efficiency.