Herbert Services and Support - 24/7 reliable and dependable

We are at your Service

When it comes to capability, we have decades of experience. Herbert services and support ensure your retail technology projects are a success, and that the solutions you purchase from us, offer excellent capability throughout the product lifecycle.

We have a highly skilled team who all work in synergy, trained to the level that you expect, and we never subcontract our work – You will work with a dedicated Herbert team from start to finish.

Here’s the end-to-end support that we offer you:

On-Call Support Handling

Our call desk is runs 24/7 on every day of the year

We offer clients a dedicated support handler

We always work to alignment our processes with yours for speedy resolve

Our team is friendly and knowledgeable and knows the pressure of a retail environment

We handle calls from small independents, right through large multiples

Installation & Service Support Engineers

Dedicated highly skilled Installation engineers to capacitate projects, roll out and out of hours work

National Coverage to ensure maximum up-time of your technology

Highly skilled and trained team of service support engineers, who are all employed by us

Fleet of Herbert owned vehicles carrying hundreds of parts to ensure a first-time fix

SAFE Contractor accredited, Airside security cleared, UK PIA approved and fully CRB checked

A friendly and safe pair of hands to meet your service needs

Project Management

We offer a skilled and agile project management team

From single site works to national technology roll-outs, our capability is proven

We align with you, keeping you informed at all times in the way that best suits

Our focus is 100% success and we work to ensure this in everything that we do

Repair Management

We can configure, build and stage hardware and software solutions that you buy from us

We can maintain master software and hardware builds for you, and we can also host software solution

Solution Management

Our repair team are highly skilled, and can repair a variety of items to ensure maximum uptime for you

We can also manage manufacturer RTB items for you, ensuring a simple and speedy fix process