Our services

When it comes to capability, we have decades of experience. Herbert services and support ensure your retail technology projects are a success, and that the solutions you purchase from us, offer excellent capability throughout the product lifecycle.

We have a highly skilled team who all work in synergy, trained to the level that you expect, and we never subcontract our work – You will work with a dedicated Herbert team from start to finish.

Here’s the end-to-end support that we offer you:


  • Our call desk is runs 24/7 on every day of the year
  • We offer clients a dedicated support handler
  • We always work to alignment our processes with yours for speedy resolve
  • Our team is friendly and knowledgeable and knows the pressure of a retail environment
  • We handle calls from small independents, right through large multiples


  • Dedicated highly skilled Installation engineers to capacitate projects, roll out and out of hours work
  • National Coverage to ensure maximum up-time of your technology
  • Highly skilled and trained team of service support engineers, who are all employed by us
  • Fleet of Herbert owned vehicles carrying hundreds of parts to ensure a first-time fix
  • SAFE Contractor accredited, Airside security cleared, UK PIA approved and fully CRB checked
  • A friendly and safe pair of hands to meet your service needs


  • We offer a skilled and agile project management team
  • From single site works to national technology roll-outs, our capability is proven
  • We align with you, keeping you informed at all times in the way that best suits
  • Our focus is 100% success and we work to ensure this in everything that we do


  • We can configure, build and stage hardware and software solutions that you buy from us
  • We can maintain master software and hardware builds for you, and we can also host software solution


  • Our repair team are highly skilled and can repair a variety of items to ensure maximum uptime for you
  • We can also manage manufacturer RTB items for you, ensuring a simple and speedy fix process