Our services
When it comes to capability, we have decades of experience. Herbert services and support ensure your retail technology projects are a success, and that the solutions you purchase from us, offer excellent capability throughout the product lifecycle.
We have a highly skilled team who all work in synergy, trained to the level that you expect, and we never subcontract our work – You will work with a dedicated Herbert team from start to finish.
Here’s the end-to-end support that we offer you:
ON-CALL SUPPORT HANDLING
- Our call desk is runs 24/7 on every day of the year
- We offer clients a dedicated support handler
- We always work to alignment our processes with yours for speedy resolve
- Our team is friendly and knowledgeable and knows the pressure of a retail environment
- We handle calls from small independents, right through large multiples
INSTALLATION & SERVICE SUPPORT ENGINEERS
- Dedicated highly skilled Installation engineers to capacitate projects, roll out and out of hours work
- National Coverage to ensure maximum up-time of your technology
- Highly skilled and trained team of service support engineers, who are all employed by us
- Fleet of Herbert owned vehicles carrying hundreds of parts to ensure a first-time fix
- SAFE Contractor accredited, Airside security cleared, UK PIA approved and fully CRB checked
- A friendly and safe pair of hands to meet your service needs
PROJECT MANAGEMENT
- We offer a skilled and agile project management team
- From single site works to national technology roll-outs, our capability is proven
- We align with you, keeping you informed at all times in the way that best suits
- Our focus is 100% success and we work to ensure this in everything that we do
REPAIR MANAGEMENT
- We can configure, build and stage hardware and software solutions that you buy from us
- We can maintain master software and hardware builds for you, and we can also host software solution
SOLUTION MANAGEMENT
- Our repair team are highly skilled and can repair a variety of items to ensure maximum uptime for you
- We can also manage manufacturer RTB items for you, ensuring a simple and speedy fix process